Shipping policy
SHIPPING POLICY
Thank you for shopping with Bibi Butiik OÜ.
We aim to process and ship all orders as quickly as possible. Please read the following shipping policy carefully before placing your order.
ORDER PROCESSING
Orders are usually processed within 1–5 business days after payment confirmation.
Custom-made or personalized products may require additional production time. Estimated production and delivery times are displayed on the product page whenever applicable.
Orders are not processed, shipped, or delivered on weekends or public holidays.
SHIPPING METHODS AND DELIVERY TIMES
Orders are usually delivered within Estonia within 3–7 business days from the confirmation of the order and receipt of payment.
The maximum possible delivery time is up to 14 calendar days, unless a longer delivery time is stated on the product page or the order is a custom order. The delivery time for custom orders, pre-orders, or products made according to the customer’s wishes will be agreed with the customer separately or stated on the product page.
We use the following delivery providers: Omniva, DPD, Smartpost parcel lockers, and courier service when necessary. Customers may also choose to collect their order from our studio shop.
The exact delivery cost and available delivery methods are shown in the shopping cart or at checkout before the order is confirmed. The customer is responsible for ensuring that the contact details, phone number, and delivery address entered are correct.
SHIPPING COSTS
Shipping costs are calculated at checkout based on the destination, package size, and selected delivery method.
Any free shipping promotions will be clearly displayed on the website.
CUSTOMS, DUTIES AND TAXES
For orders shipped outside the European Union, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.
Bibi Butiik OÜ is not responsible for any customs fees, import duties, taxes, or delays caused by customs procedures.
ORDER TRACKING
If tracking is available for your shipment, you will receive tracking information by email once your order has been dispatched.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
Bibi Butiik OÜ is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping details provided by the customer.
DAMAGED OR LOST PACKAGES
If your package arrives damaged or appears to be lost during delivery, please contact us as soon as possible at:
bibibutiik@gmail.com
We will work with the shipping provider to help resolve the issue.
CONTACT
Bibi Butiik OÜ
Email: bibibutiik@gmail.com
Phone: +37256490343
Keskväljak 8, Paide, Estonia